34 Maple St. Norwalk, CT 06856
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Dining

Cafe on 5

Hungry?  Relax in Cafe on 5, located on the 5th floor of the hospital, and enjoy healthy, delicious meal and snack options. We offer fresh coffee, pasta, pizza, deli sandwiches, a soup and salad bar, grilled foods and sweet treats.   

Hours

Monday through Friday:

  • Breakfast:  6:30 to 10:30 am
  • Lunch: 11:15 am to 3 pm
  • Dinner:  4 to 7:30 pm

Saturday and Sunday – 7 am to 7 pm

Greater Living Café

The Greater Living Café, located on the first floor adjacent to the Main Lobby, offers a tempting selection of gourmet coffee and teas, sandwiches, salads, soups, pastries, frozen yogurt and more – all in a casual dining setting.  

Hours

Open daily  7 am – 7 pm.

Directions

34 Maple Street

Norwalk, CT 06856

203-852-2000

The Hospital is conveniently located near I-95, Route 1, Route 7 and the Merritt Parkway.

  • I-95 Southbound (from New Haven area) – Take Exit 15. Bear right on ramp to traffic light. Turn right at traffic light onto West Avenue. At second traffic light, turn left onto Maple Street. The Hospital is straight ahead.
  • I-95 Northbound (from Stamford and South) – Take Exit 14. At the end of the ramp, turn left and proceed straight to the traffic light. Turn right onto Route 1. At third traffic light, turn left onto Maple Street. The Hospital is straight ahead.
  • Route 7 Southbound (from Danbury area) – Just over the Norwalk city line (directly opposite the Department of Motor Vehicles), turn right onto the Route 7 Connector (follow signs towards I-95). Take Exit 1 and turn left onto Van Buren Avenue (Route 1). Turn right at the second traffic light onto Maple Street. The Hospital is straight ahead.
  • Merritt Parkway Southbound (from New Haven area) – Take Exit 38. At the end of the exit, turn right onto Route 123 South. Continue straight until you reach the seventh traffic light.  Turn right onto Maple Street. The Hospital is straight ahead.
  • Merritt Parkway Northbound (from Stamford and South) – Take Exit 39. Proceed to the Route 7 Connector (follow signs towards I-95). Take Exit 1. Turn left onto Van Buren Avenue (Route 1). At second traffic light, turn right onto Maple Street. The Hospital is straight ahead.
To learn about public transportation options, please visit Norwalk Transit District.

Gift Shops

The Grace Cole Jones Gift Shop at Norwalk Hospital, adjacent to the Main Lobby, is full of wonderful surprises, including fresh flowers, greeting cards, stationary, balloons, toiletries, jewelry, fashions, baby gifts and toys.

Hours

Monday through Friday 9 am – 7 pm

Saturday  12 Noon – 6 pm

Sunday Closed

Want to send flowers or a gift to a patient?  Call us at 203-852-2444. Deliveries for patients are made by our volunteer staff prior to 3 pm at no additional charge. Proceeds from the Gift Shop are used for the improvement of hospital programs and services.

Health Emporium

Norwalk Hospital’s Health Emporium, located adjacent to the Main Lobby, is here to help make the transition from hospital to home as simple and stress-free as possible. We offer a variety of products ranging from cold medicine and comfort pillows to compression socks. We’ve collaborated with Norwalk Hospital physicians and nursing staff to ensure that every item we stock is of the highest quality to best meet your needs.

Patients needing rehabilitation or health aids can use our catalogue to identify the items they’ll need to purchase before they go home.  Our staff is certified to measure and fit compression products and available to help with compression fitting needs.

It’s easy to order from the Health Emporium – simply dial ext. 3377 from within Norwalk Hospital or 203-852-3377 from outside. Your order can be conveniently delivered to your hospital room or packaged for pick-up.

Added Benefits

  • Because Norwalk Hospital is a nonprofit organization, all Health Emporium purchases are tax-free.
  • We accept cash, checks and credit cards. Ask the Health Emporium staff whether doctor-prescribed equipment can be billed to your insurance.
  • Every dollar spent at the Health Emporium goes right back to Norwalk Hospital which helps ensure a healthier community.

Hotel Accommodations

Hotel Zero Degrees Norwalk
335 Main Avenue
203-750-9800

Hilton Garden Inn
560 Main Avenue
203-523-4000

Extended Stay America
400 Main Street
203-847-6888

Norwalk Inn 
99 East Avenue
203-838-2000

DoubleTree by Hilton Hotel
789 Connecticut Avenue
203-853-3477

Courtyard Norwalk – Marriott
474 Main Avenue
203-849-9111

Medical Records

Health Information Services or Medical Records, at Norwalk Hospital, is available to help you when you need to request copies of your medical records.

Request Copies of Your Medical Records

You can request copies of your medical records by contacting the Health Information Services (Medical Records) Department at 203-852-2320.

Please note that there may be a fee associated with your request.

Release of Information

You may also complete the Release of Information Authorization form, available in English, Spanish and Portuguese. Please fax the completed form to Health information Services at 203-855-3519. Please be sure to include current address and phone contact information in case we need to reach you about your request.

Click on a Release of Information Authorization to view online or print a copy.  The Release of Information Authorization is available below online in PDF format. You may need to download the free PDF reader from Adobe.com.

Amending Your Medical Record

If you need to change the information currently included in your medical record, please contact Health Information Services at 203-852-2320.

Patient Request to Amend Health Information

You may also complete the Patient Request to Amend Health Information form and fax to Health Information Services at Norwalk Hospital at 203-855-3519.

Please be sure to include current address and phone contact information in case we need to reach you in regard to your request.

Contact Medical Records

Please contact us if you have any questions about medical records:

Norwalk Hospital
Health Information Services
34 Maple Street
Norwalk, CT 06850

Request Copies of Medical Records or Information Regarding Patient Portal Accounts

203-852-2320
Fax: 203-855-3519
Monday through Friday: 8 am – 4 pm

Amending Medical Records

203-852-2320
Fax: 203-855-3519
Monday through Friday: 8 am – 4 pm

Birth Certificate Questions

203-852-2186
Monday through Friday: 8 am – 4 pm

 


Parking

Main Entrance – 34 Maple Street

Patients and visitors, except those going to the Whittingham Cancer Center, Medical Office Building and Childbirth Center patients, should use the Main Parking Garage located on Maple Street.

 

Emergency Department – 34 Maple Street

The Hospital’s Emergency Department is located on Maple Street, next to the Hospital’s Main Entrance. Valet service is available at the Emergency Department entrance.

 

Whittingham Cancer Center – 24 Stevens Street

Valet service is available for Whittingham Cancer Center patients at the entrance of the Cancer Center on Stevens Street.

 

Radiation Oncology

The Radiation Oncology Department is now located in the new Whittingham Cancer Center located on Maple Street.  Valet service is available for radiation oncology patients at the Cancer Center entrance on Maple Street.

Medical Office Building – 30 Stevens Street

Patients with appointments with physicians whose offices are located in the Medical Office Building can park in the Dana Lot located on Rhodonolia Park, off Stevens Street. To enter the building, please use the Medical Office Building main entrance located on Stevens Street.

 

Childbirth Center – Rhodonolia Park

The Hospital’s Childbirth Center entrance is located on Rhodonolia Park, off Stevens Street. Maternity patients in labor or arriving for a scheduled cesarean delivery can park in the dedicated spaces 24 hours a day, seven days a week, in the Dana Lot in front of the Childbirth Center.   For the safety of patients and their babies, a security guard is posted at the Childbirth Center entrance 24 hours a day. Family members and visitors of maternity patients should use the Hospital’s Main Parking Garage located on Maple Street.  

 

Parking Fees:
Less than 1 hour – FREE
1 – 2 hours $1
2 – 3 hours $2
3 – 4 hours $3
4 – 5 hours $5
Lost ticket will result in a $5 fee

 

Available for Purchase at the Information Desk:
Daily Pass $5.00
Weekly Pass $20.00
Monthly Pass $35.00

Patient Relations

For Concerns About Your Care

If you have questions about the care from the Hospital please speak to your healthcare providers directly, the nurse manager in the department you are being treated or contact Patient Relations at:

Norwalk Hospital
Patient Relations
34 Maple Street
Norwalk, CT 06856
203-855-3606
Monday through Friday 8 am – 4:30 pm

Concern Line

203-852-2119
Message Line 24/7


Pharmacy

Do you need a prescription filled? We’re right here!  At SWC Pharmacy, we go beyond filling your prescriptions—we support your best health. We take the time to discuss the proper use of your medications, and we work closely with your prescriber to ensure that your drug therapy is both appropriate and optimal. We provide medications for patients being discharged, those visiting our outpatient areas and members of our local community. We offer competitive prices and accept most major prescription drug insurance programs.

We have a wide range of products and pharmaceutical specialty items available and offer services you won’t find at your average drugstore. And though we’re located in the Main Lobby at Norwalk Hospital, we service the whole community.

Refill Your Prescriptions

You can use our Automated Refill System to request refills of your medications. Simply call our main phone number at 203-852-2690 and follow the instructions.

Hours

Monday  through Friday 7:30 am – 6 pm

Saturday  7:30 am – 3:30 pm

Sunday Closed

Pharmacy Manager

Brian DePaoli, RPh, MHA

203-852-2690

Visiting Hours

At Norwalk Hospital, we are committed to providing a safe, quiet and healthy environment for our patients, their family and friends. We recognize the therapeutic benefit and reassurance visitors provide our patients. 

We strive to ensure patients and visitors have a pleasant experience, in a quiet, safe and restful environment.  Visitors who have symptoms of a cold or infectious disease or who have recently been exposed to a communicable disease are asked to postpone visiting until symptoms subside.

All visitors are asked to bring photo identification with them whenever visiting the hospital.

Main Lobby Entrance

6 am – 10 pm

Visitors at other hours must enter through the Emergency Department.

Main Lobby Information Desk

8 am – 8 pm

Inquire about visiting hours for specific units or departments by calling 203-852-2000.

Pediatrics, 6E, 6W, 7E, 7W, 8E, 8W, Telemetry

11 am – 2 pm and 4 pm – 8 pm

Maternity

11 am – 8 pm

Psychiatry

Monday – Friday  6 pm – 8 pm

Weekends and Holidays  12 pm – 2 pm and  4 pm – 6 pm


What to Expect

You may download this handbook, which should be used as a guide to help you through your surgery, hospitalization and recovery, and answer questions that you may have.

 

Having Your Surgery at Norwalk Handbook