CENTERS OF EXCELLENCE
While you are a patient here and particularly if you are undergoing surgery, you may require blood. There is no charge for blood at Norwalk Hospital; you will be billed only for laboratory testing and processing. To continue this tradition, we must rely on volunteers for blood donations. We urge family members and friends to donate blood whenever possible. For more information on how and where to donate, call the Norwalk Hospital Transfusion Services at 203-852-2546 or the American Red Cross at 203-847-5847.
Registered dietitians are available to evaluate each hospitalized patient’s nutritional status and make recommendations for improving or maintaining nutrient intake. Nutrition education is also available for patients and their families, both in the hospital and on an outpatient basis. Your prescribed diet will be individualized through careful planning by a registered dietitian counselor. Discuss this with your physician, and he or she will make the appropriate referral for you, or contact Nutrition Services at 203-855-3548.
The spiritual component of healing is part of the overall care offered to you at Norwalk Hospital. Members of the Department of Spiritual Care are available to be with you and your family for prayer, counsel, reflective listening, sacraments, reading of Scripture or other special needs. The department also stands ready to assist your own clergy or pastoral visitor coming to the hospital. To request a pastoral visit from one of the hospital chaplains or your own clergy person, please dial our Spiritual Care Referral Line at 203-855-3784 and follow the prompts. Your call will be responded to confidentially, with respect for diversity of beliefs. You may also stop by the Spiritual Care Office, located just off the main lobby. The Little Chapel is also located off the main lobby for family and friends who wish to pray or meditate. The interfaith chapel is available 24 hours a day.
Many patients benefit from counseling by the social workers of the Case Management Department. Social workers can help you cope with adjustments to personal crisis such as loss, physical injury or illness either related to yourself or a loved one who is hospitalized. The social worker can meet with you or your family to provide support and counseling to help you through a difficult time and can help link you with community resources that can continue to support your adjustment once you are discharged from the hospital. If you would like to meet with a social worker, ask your physician or nurse or call Case Management Department directly at 203-852-2760. There is no charge for this service.
Many patients require some form of continuing care after discharge from the hospital. The Case Management Department assists you and your family to begin to plan early on in your hospital stay for the day you are ready for discharge. The case managers coordinate with the rest of your health care team as well as with you and your family to develop a discharge plan to meet your individual needs. Some people require either home care services or a stay in a nursing home after hospitalization.
When your doctor determines that you no longer need all the specialized services provided in a hospital, but you still require medical care, he or she may discharge you to a skilled nursing facility or home care. The discharge planner at the hospital will help arrange for the services you may need after your discharge.
Medicare and supplemental insurance policies have limited coverage for skilled nursing facility care and home health care. Therefore, you should find out which services will or will not be covered and how payment will be made. Consult with your doctor, hospital discharge planner, patient representative and your family in making preparations for care after you leave the hospital. Don’t hesitate to ask questions.
Home Care Services
Home care services can include a registered nurse to assist with needs such as dressing changes, education about medications, and respiratory care; home health aide assistance to help with personal care, as well as physical therapy, occupational therapy, speech therapy and social work. The case manager can also help to obtain any special equipment you will need at home such as a walker, wheelchair or oxygen.
Nursing home placement is available for a short stay for recuperation or rehabilitation after hospitalization or for a longer stay. The case manager can serve as the link between you and local nursing homes and can assist you with the placement process. For more information, contact the Case Management Department at 203-852-2760.
Services for the Disabled
In keeping with the mission of Norwalk Hospital “to provide outstanding quality service” and “meet the medical needs of the community without regard to economic circumstances” and to comply with the Americans and Disability Act and all Federal and State laws, we offer accommodations for patients and families with special needs.