Emergency Services at Norwalk Hospital

Our goal is to evaluate you and manage your illness or injury as quickly and efficiently as possible. Norwalk Hospital’s Bauer Emergency Care Center is located on Maple Street, next to the main entrance. Pull right up to the door; we offer 24/7 valet parking. We treat every person we see with respect, compassion and warm, attentive, supportive care.

Norwalk Hospital, a Level II Trauma Center, is accredited as a Stroke Center and certified to provide emergency angioplasty for heart attack. If you are facing a life-threatening medical emergency, call 9-1-1 immediately to get the fastest, most effective care. 

The Bauer Emergency Care Center offers:

  • A warm and welcoming patient-centered care environment offering the most contemporary care possible
  • All-private exam rooms (40 in total) in order to provide patients with a personal care experience
  • A state-of-the-art trauma room
  • A “vertical care” area to quickly treat less urgent health matters
  • A beautiful and environmentally friendly design that fits our existing building and community

Patients and families can access the Bauer Emergency Care Center via the Anne P. and Harold W. McGraw, Jr. Center located at the 34 Maple Street entrance. Parking is in the adjacent garage or via valet.

Here is what you can expect upon arrival:

  • A triage nurse will gather necessary medical information to determine the urgency and severity of your condition and whether you should be treated in our rapid turn-around annex area or the main Emergency Department.
  • A registration clerk will ask questions about you and your health insurance to update our records. Please note that we treat all patients, regardless of insurance status. Whether or not you have insurance does not affect the order in which you’ll be seen.
  • You will be taken into a treatment room as soon as possible, depending on the availability of a treatment room, the seriousness of your medical condition, and others waiting for care.
  • Once in the treatment room, an emergency nurse will obtain details regarding your illness and ask you to undress. The nurse and possibly an emergency technician may connect some monitoring equipment, start an IV and/or draw some blood.
  • Soon an emergency physician or emergency physician assistant will arrive and perform an examination and, possibly, order medical tests. He/she may also perform a procedure if necessary (for example, stitches or a splint).
  • If any tests, such as blood tests, X-rays or heart tracings, are performed, some waiting time will be necessary in order to process the tests and report the results.
  • When the test results are received and the treatment is completed, the physician or physician assistant will discuss your condition and make recommendations. You will be discharged home or admitted to the hospital, depending on your condition.
  • If you are going home, the nurse will review your discharge instructions with you. Please feel free to ask any questions regarding your care before you leave. We want to make sure you understand your discharge instructions.

If you live in Norwalk or the surrounding towns (New Canaan, Westport, Wilton and Weston), you should know that the fastest, most effective way to get emergency medical treatment is to dial 9-1-1. At Norwalk Hospital, emergency treatment begins the moment you make the call. We are the only hospital in Connecticut to staff our ambulances with our own skilled and highly trained personnel.

Our Emergency Medical Service provides advanced, pre-hospital care by state-licensed paramedics and certified emergency medical technicians (EMTs). Our services include:

  • Immediate care. In constant contact with emergency physicians, our skilled paramedics and EMTs begin delivering care on the spot, saving valuable minutes by providing advanced monitoring, medications and interventions in transit.
  • Ambulances equipped with advanced technology. Considered “mini intensive care units on wheels,” our ambulances feature sophisticated medical technologies and equipment, including remote telemedicine systems. This allows our paramedics and EMTs, under the direction of an emergency physician, to begin diagnosing and treating patients on the scene.
  • Advance preparation for incoming emergencies. Valuable members of our team, our EMS staff provides ongoing updates to emergency physicians, ensuring that staff and resources are ready and waiting upon arrival.
  • Collaborative care. Patients appreciate knowing that the emergency response team who cared for them on the way to the hospital continues their care inside, working collaboratively with our Emergency Department staff to make a smooth, comfortable transition.
  • Community education. Our paramedics and EMTs provide exceptional public service and preventive education. Each year they spend time at local schools, health fairs and other community events teaching children and adults about safety, injury prevention and when to call 9-1-1.
  • Special event coverage. For all types of events, large and small, EMS offers a range of services, from single provider to multiple ambulances. Our professional event staff has the experience necessary to assist in planning medical coverage for your event. To arrange EMS standby coverage, please contact us at 203-852-2259.

At Norwalk Hospital, we’re equipped for and well prepared to handle the most serious medical emergencies. We are a Level II Trauma Center. Our Critical Care Unit has been nationally recognized for the exemplary care we provide. We are a certified Stroke Center, offering optimal care quickly and efficiently for patients suffering stroke. For patients experiencing an acute heart attack, Norwalk Hospital is certified as a Primary Angioplasty Center.

Learn More About Trauma, Stroke & Heart Attack Care

If you are facing a life-threatening medical emergency, call 9-1-1 immediately to get the fastest, most effective care.

Norwalk Hospital Bauer Emergency Care Center

Patients and families can access the new Bauer Emergency Care Center via the Anne P. and Harold W. McGraw, Jr. Center located at the 34 Maple Street entrance. Parking is in the adjacent garage or via valet.