What to Expect in the ER

Our goal is to evaluate you and manage your illness or injury as quickly and efficiently as possible. Norwalk Hospital’s new Bauer Emergency Care Center is located on Maple Street, next to the main entrance. Pull right up to the door; we offer 24/7 valet parking.

The Bauer Emergency Care Center offers:

  • a warm and welcoming patient-centered care environment offering the most contemporary care possible
  • all-private exam rooms (40 in total) in order to provide patients with a personal care experience
  • a state-of-the-art trauma room
  • a “vertical care” area to quickly treat less urgent health matters
  • a beautiful and environmentally friendly design that fits our existing building and community

Patients and families can access the Bauer Emergency Care Center via the Anne P. and Harold W. McGraw, Jr. Center located at the 34 Maple Street entrance. Parking is in the adjacent garage or via valet.

Here is what you can expect upon arrival:

  • A triage nurse will gather necessary medical information to determine the urgency and severity of your condition and whether you should be treated in our rapid turn-around annex area or the main Emergency Department.
  • A registration clerk will ask questions about you and your health insurance to update our records. Please note that we treat all patients, regardless of insurance status. Whether or not you have insurance does not affect the order in which you’ll be seen.
  • You will be taken into a treatment room as soon as possible, depending on the availability of a treatment room, the seriousness of your medical condition, and others waiting for care.
  • Once in the treatment room, an emergency nurse will obtain details regarding your illness and ask you to undress. The nurse and possibly an emergency technician may connect some monitoring equipment, start an IV and/or draw some blood.
  • Soon an emergency physician or emergency physician assistant will arrive and perform an examination and, possibly, order medical tests. He/she may also perform a procedure if necessary (for example, stitches or a splint).
  • If any tests, such as blood tests, X-rays or heart tracings, are performed, some waiting time will be necessary in order to process the tests and report the results.
  • When the test results are received and the treatment is completed, the physician or physician assistant will discuss your condition and make recommendations. You will be discharged home or admitted to the hospital, depending on your condition.
  • If you are going home, the nurse will review your discharge instructions with you. Please feel free to ask any questions regarding your care before you leave. We want to make sure you understand your discharge instructions.